Welcome to Caritas Group Practice

Compassionate | Caring | Community - Caritas, the caring Practice.

The NHS have introduced a new service which will be available in your local pharmacy from 31st January 2024. They will be able to offer advice to patients and supply NHS medicines where clinically appropriate (including some prescription-only medicines), to treat 7 common health conditions.

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These conditions include:

Sore throat
Infected insect bites
Uncomplicated urinary infections in women aged between 16 & 64

If you are suffering with any of the above symptoms you can visit your local pharmacy for an assessment, advice and treatment (if it is deemed necessary), without the need to wait for a GP appointment.

You can also still ask your pharmacist for advice on minor ailments such as:

Back-ache, sprains and strains      
Hay fever      
Head lice      
Headache and fever      
Heartburn and indigestion      
Insect bites and stings      
Mild eczema and dermatitis      
Minor fungal skin infections      
Mouth ulcers      
Nappy rash      
Sore throat      

Zero Tolerance
Please note here at Caritas we have a Zero Tolerance Policy towards abusive behaviour, to read more click the link below.

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Online Consultation

Our new online service called Patchs is available between 7AM-12PM Monday-Friday or until we reach maximum capacity.
Patchs allows you to quickly and easily access GP services.

Using Patchs you can:

Book telephone consultations, Request a sicknote - via the admin request option & send admin requests.

The team will look at your request and respond as soon as possible.

If you need an appointment with a nurse (pill check, smear, injection, dressings etc) please call the surgery direct to book a mutually convenient appointment.

To use Patchs simply click log in or sign up below. Still unsure about Patchs? Then click learn more to view a step by step tutorial on how to use Patchs.
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Download The NHS App!

The official NHS App is secure and simple, giving you access to your medical record and a range of NHS services, on your smartphone or tablet.

Online Consultation

We have introduced a new online consultation services. Its quick and simple to use, so no more endless waiting on the phone to get through to reception!

Community Wellbeing Show

The Community Wellbeing Show hopes to provide the communities of Boothtown, Shelf and Mixenden with regular guests to talk about relevant topics impacting the health and wellbeing of the community. With the goal: to Inform, involve, and empower the community, this show will be a unique opportunity for the community to talk about topics that matter to them.

How Are We Doing?

Over the past 12 months Caritas Group Practice has been making the transition to a new team: two new partners and two very experienced managers have come on-board. We have been busy behind the scenes making some major changes. Progress has been much slower than expected due to the Covid-19 Pandemic, but we are now well on our way to lots of positive changes. There have been significant developments in recent weeks and much more is planned.

We need your help to develop services further. Your feedback is vital in guiding how we manage and
improve services so please share your experiences and suggestions with us.

Welcome to our website!

We have upgraded to a new, more user-friendly and responsive website as part of ongoing developments to the practice. If you would like us to add any content or have any suggestions please go to our feedback section here.

We welcome feedback about your experiences, as it lets the practice know what we are doing well and where we could improve.
Talk to us. The Practice is committed to providing high-quality, person-centred care and treatment that’s both safe and effective. However, we understand that there are times when things go wrong. If something goes wrong, or you’re dissatisfied with what we have or haven’t done, tell us and we’ll do our best to put things right. If we can’t resolve matters in the way you want, we’ll explain why it’s not possible to do as you suggest. Understandably, you might be upset or distressed when formally raising concerns about you or your loved one’s care. As a result of this, our practice team will treat you with respect and dignity throughout this emotional time. It’s expected you show the same courtesy to them. We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and allow us to improve our services.   
Who to talk to: You can speak to any member of staff initially about your concerns. This allows us to work with you to resolve any concern you may have without going through a formal process. Most complaints are best resolved within the practice, and formal complaints should be made via our Practice Services Manager. 

If you feel unable to raise your complaint with us directly or if you believe this is not appropriate, you can raise your complaint with the ICB who commission and pay for the NHS services you use by:
Email: wyicb.pals@nhs.net  or by Telephone: 01924 552150 Monday to Friday9-4:30 pm, excluding bank holidays. 
Please note that the team receives a high number of telephone calls daily and may not be able to respond instantly to each one.
In writing: Patient Advice and Liaison Service, West Yorkshire Integrated Care Board, White Rose House West Parade, Wakefield WF1 1LT 

Please note:
The ICB is unable to consider or reconsider the same concerns or complaints you have raised with us.

Citizens Advice Bureau also provides information and advice about making complaints.

Take it Further. If you remain unhappy after receiving our final reply, you can ask the Health Service Ombudsman to review your complaint independently. The Ombudsman is independent of the NHS and free to use. It can help resolve your complaint and tell the NHS how to put things right if it has got them wrong. The Ombudsman only has legal powers to investigate certain complaints. You must have received a final response from the Practice before the Ombudsman can look at your complaint. Unless there are exceptional circumstances, it will generally not investigate your complaint if it happened more than 12 months ago. All post should be sent to their main office in Manchester: 
Parliamentary& Health Service Ombudsman Citygate
Mosley Street
M2 3HQ 
Phone: 0345 015 4033 Their lines are open: Monday to Thursday 8.30 am to 5.00 pm | Friday 8.30 am to 12pm.  
Before considering taking this step, we hope you would let us know what aspect of the complaint has not been dealt with satisfactorily and provide an opportunity for us to consider whether there is anything further that could be done locally to resolve matters.
For more information, please read our complaints policy Complaints Policy | Caritas Group Practice (caritasgp.co.uk)

Our Services

View our Services Below

View our quick access links below to be redirected to a specific area you are wanting to find.

Self-Help and Well-Being

To view information about self-help and well-being click learn more down below. Self-help is the first thing to try, below are some resources to help you.

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Click learn more to find out more about appointments, make an appointment, change an appointment or cancel an appointment.

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Prescription Enquiries

Click learn more down below to view services such as request medication, request a medication review and sign up for electronic prescriptions.

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Contact Us

Getting in touch is easy: phone, email or view our social media links, simply click the link below to choose your preferred method of how to contact us.

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Reception & Administration

Click learn more to view services such as sick and fit notes, referral queries, test results, registering as a new patient and registering for online services.

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Health & Medication Review

To view services such as long term condition reviews, contraception reviews and NHS Health checks click learn more below.

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Covid-19 Updates

For the latest news about Covid-19, including vaccination news and fit to fly tests click below.

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Practice Information

To view our practice information such as opening hours, contact us, clinics information, meet the team and practice news click learn more.

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To view practice news and to keep up to date about important information simply click the link below.

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To view our frequently asked questions click the link below. Do you feel like your question may be commonly asked? Find out more here.

View Our FAQ

Patient Portal

Welcome to the patient portal, here you can join our PRG group, view community news and join the Caritas community.

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Staff Portal

Welcome to the staff portal, this portal is strictly for staff use only and is password protected.

Staff Portal Login